Data Governance
Your Personal Data
We provide secure collection and generation of data about you. Data by which you are identified is termed as “Your Personal Data”. This does not include information freely available in the public domain.
Identity & KYC
Name, address, DOB, and documents (PAN, Aadhaar, Passport, Voter ID) required for account opening.
Financial History
Transaction history, balances, payment details, income, and credit history for service requests.
Device Insights
Location, model, storage, network information, and app notifications obtained from your device.
Voice & Biometric
Customer care voice recordings and specimen signatures for processing secure instructions.
PMLA Compliance
Employment details and salary information are retained for KYC Data Registry purposes under the Prevention of Money Laundering Rules, 2005.
Storage & Preservation
Your data is stored in secure server environments with multi-layer encryption. We preserve your data only for as long as necessary to provide services or comply with Indian regulatory requirements.
Usage of Personal Data
We utilize your data to effectuate transfers, address grievances, and improve our fintech ecosystem through surveys and feedback. Communication information is used to facilitate seamless transactional SMS/app notifications.
Security & Cookies
MakPay employs industry-standard encryption to protect your information. Our Cookies Policy ensures a personalized and secure experience on our web and mobile applications.